KOUTCHKOUTCH

Data Protection

Last updated: February 25, 2026

Data Protection Overview

At KOUTCH s. r. o. ("KOUTCH," "we," "us," or "our"), protecting your personal data is our top priority. This Data Protection Policy outlines how we collect, store, use, and safeguard your information when you use our fitness platform.

We are registered in Slovakia with company registration number (IČO) 57228868, located at Prievozská 1316/10, 821 09 Bratislava - mestská časť Ružinov, and we comply with the General Data Protection Regulation (GDPR) and Slovak data protection legislation.

Types of Data We Collect

We collect different types of data to provide and improve our Services:

Personal Information

  • Full name and display name
  • Email address
  • Profile photo
  • Date of birth (optional)
  • Gender (optional)
  • Billing address and payment information

Fitness Data

  • Workout logs and exercise history
  • Personal records and achievements
  • Body measurements (if provided)
  • Fitness goals and preferences
  • Progress photos (if uploaded)
  • Training programs and schedules

Technical Data

  • IP address and location data
  • Device type and operating system
  • Browser type and version
  • App version and usage patterns
  • Unique device identifiers
  • Crash reports and performance data

Communication Data

  • Messages between trainers and athletes
  • Support requests and correspondence
  • Feedback and reviews
  • Notification preferences

How We Collect Your Data

We collect data through various methods:

  • Directly from you: When you create an account, fill out forms, log workouts, or communicate with us
  • Automatically: When you use our Services, we collect technical data through cookies and similar technologies
  • From third parties: We may receive data from social login providers (if you choose to sign in with Google, Apple, etc.), payment processors, and analytics providers

How We Use Your Data

We use your data for the following purposes:

Service Delivery

To provide our fitness platform, connect trainers with athletes, process workouts, and track your progress toward your fitness goals.

Communication

To send you service-related notifications, respond to your inquiries, and provide customer support.

Personalization

To personalize your experience, recommend workouts, and provide insights based on your fitness data.

Security & Fraud Prevention

To protect our Services and users from fraud, abuse, and security threats.

Analytics & Improvement

To analyze usage patterns, improve our Services, and develop new features.

Legal Compliance

To comply with legal obligations, enforce our terms, and respond to legal requests.

Data Storage and Security

We implement robust security measures to protect your data:

Security Measures

  • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Control: Strict access controls and authentication for all systems
  • Secure Infrastructure: Our services are hosted on secure, GDPR-compliant cloud infrastructure within the EU
  • Regular Audits: We conduct regular security assessments and penetration testing
  • Employee Training: All employees receive data protection and security training
  • Incident Response: We have procedures for detecting and responding to security incidents

Data Sharing and Disclosure

We may share your data with the following categories of recipients:

Third-Party Service Providers

  • Cloud Hosting: Secure data storage and infrastructure services
  • Payment Processing: Secure handling of payment transactions (we do not store full card details)
  • Analytics: Aggregated usage analysis to improve our Services
  • Communication: Email and push notification services
  • Customer Support: Help desk and support ticket management

All third-party providers are contractually bound to protect your data and only process it according to our instructions.

Data Retention

We retain your data according to the following guidelines:

  • Account Data: Retained while your account is active and for 30 days after deletion request
  • Fitness Data: Retained while your account is active; can be exported before deletion
  • Transaction Records: Retained for 7 years as required by tax and accounting regulations
  • Communication Records: Retained for up to 2 years after the conversation ends
  • Technical Logs: Retained for up to 12 months for security and debugging purposes

After the retention period, data is securely deleted or anonymized.

Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request your data in a machine-readable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at koutchapp@gmail.com. We will respond within 30 days.

International Data Transfers

Our primary data processing occurs within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

  • Essential Cookies: Required for the platform to function properly
  • Analytics Cookies: Help us understand how you use our Services
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

Changes to This Policy

We may update this Data Protection Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you a notification via email or through the app.

Contact Information

If you have any questions about our data protection practices or wish to exercise your rights, please contact us:

KOUTCH s. r. o.

Prievozská 1316/10

821 09 Bratislava - mestská časť Ružinov

Slovakia

Email: koutchapp@gmail.com

We aim to respond to all inquiries within 48 hours and complete data requests within 30 days.