Privacy Policy

Introduction

KOUTCH s. r. o. ("KOUTCH," "we," "us," or "our"), a company registered in Slovakia with company registration number (IČO) 57228868 and registered office at Prievozská 1316/10, 821 09 Bratislava - mestská časť Ružinov, is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.

• Account Information: Name, email address, password, profile picture, and fitness goals
• Fitness Data: Workout logs, exercise preferences, progress tracking, personal records, and training history
• Payment Information: Billing address, payment card details (processed securely by our payment processor)
• Communication Data: Messages between trainers and athletes, support inquiries, and feedback
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: How you interact with our Services, features used, time spent, and performance metrics

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Connecting trainers with athletes and facilitating communication
• Personalizing your experience and providing tailored workout recommendations
• Sending you technical notices, updates, security alerts, and support messages
• Responding to your comments, questions, and customer service requests
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities

Information Sharing

We may share your information in the following circumstances:

• With Trainers/Athletes: If you are an athlete, your trainer can view your workout data and progress. If you are a trainer, athletes can view your profile and training programs.
• Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting, customer service)
• Legal Requirements: If required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us at koutchapp@gmail.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: